Keep your customers satisfied

Be more knowledgeable of your customers

With the click of a button, your sales and customer service reps can access a complete picture of each customer, from contact information to order status to account history.

Improve communication

Intuitive CRM allows your sales force to schedule calls and follow-ups directly into their Microsoft Outlook calendar, with attached notes and all other pertinent information. The AlertMessenger feature allows you to automate the process of sending customized e-mails to customers in response to system events (i.e. when their order ships, when their purchase orders are received, etc.).

Automate and mobilize your sales force

Intuitive's solutions put all the tools your sales force needs right at their fingertips, from opportunity management to quoting to online sales order entry. Web-based access to your Intuitive ERP system provides your remote sales representatives with a powerful tool: the ability to configure products, generate quotes and enter orders at the point of sale, as well as the ability to look up information on order value and status, shipments, billings and invoice detail, and history over the Internet.

Increase quality

Maintain a high-level of product quality with complete inspection procedures -- from raw materials, to work-in-process, to customer returns. Easily track defective materials and assign them for return to vendor, scrap, or rework. Effectively track your production performance and procedures with statistical process control tools. The quality of your products and the efficiency of your operations will significantly contribute to a more satisfied customer base!

Provide superior support and service after the sale

Our Service and Repair support tools allow you to manage, record and resolve customer support incidents, quickly identify and address urgent customer issues, and analyze the effectiveness of your entire support department. By increasing the level of customer support after the sale, you can increase repeat business and develop healthy relationships with – and great referrals from – your customer base.

Make commitments you know you can keep

With Intuitive ERP's advanced planning and scheduling tools, your sales people can quickly determine if and when a new order can be fulfilled. Our ATP tool provides the ability to determine whether that new demand can be filled from the inventory that is already scheduled to be produced by the current production plan. If, through ATP, you are unable to find sufficient inventory to cover a new demand, CTP can then be invoked to take the next step. CTP provides the ability to determine whether the new demand can be filled by creating additional production and/or purchase orders. And, CTP calculates the earliest feasible date that this new production could be completed and your demand covered.