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Services and Support
Consona ensures successful and efficient use of our products by offering the services of experienced consulting and technical support teams, extensive implementation documentation, planning guides and comprehensive training classes. As a result, many customers implement the system in less than 90 days.
By implementing Intuitive ERP, you are taking a major step in improving your processes. To help you prepare for that initiative and to guide you through other opportunities to build or revitalize your business, Consona offers comprehensive consulting services. Consona’s consultants provide direct, on-site support of your needs in the application of Intuitive products and process re-engineering.
The Intuitive Virtual Classroom is a live, on-line training program designed to help customers get the most out of their Intuitive ERP system. Virtual Classroom sessions provide an easy and cost-effective way for customers to get new employees educated, learn about a new release, train end users in specific functional areas, and to receive expert answers to questions regarding ERP.
Several in-depth educational courses are offered to ensure that you get the highest return on your ERP investment, from implementation to everyday use of the system. These courses, which include hands-on training and workshops, provide an in-depth understanding of Intuitive ERP and the manufacturing environment.
Certified technicians who have in-depth knowledge of the product, as well as manufacturing and accounting environments, staff Consona’s technical support organization. Access to the Intuitive Customer Support web site, an immediate online service and support resource, provides customers with 24-hour access to a support knowledgebase, software updates, technical documentation, and more.
Many of our customers find that Intuitive ERP meets the majority of their needs without customization. We realize, however, that you may have unique business conditions that create the need to customize a solution. Consona offers complete customization services to provide the technical expertise and development resources for the customization of your system. All customizations are fully documented and conform to Consona’s strict programming standards to assure product compatibility and seamless integration.
An Implementation Guide, Tutorial Workbook, and User’s Manual are available in hard copy as well as electronically, in book-marked Adobe Acrobat PDF format. Context-sensitive on-line F1 key help—with an integrated APICS glossary—provides in-depth product information and multiple cross-references throughout the system.
User Groups provide a forum for Intuitive ERP users to share their experience and knowledge about the product. Intuitive supports User Groups by providing organizational guidance, guest speakers, product updates and an opportunity to provide direct feedback on product features and functionality.
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